Conflict management models

The conflict model based on PMBOK® (Project Management Body of Knowledge) guidelines includes 6 main conflict resolution strategies. Each of them is applicable in different project and team contexts. The ability to distinguish and apply them is key to effective team and relationship management.

🔧 6 conflict resolution strategies according to PMI

1. 🤝 Confrontation / Problem Solving

• Description: An open approach to conflict that aims to find a common, best solution (win-win).

• When to use:
  • When aiming for a lasting and quality solution
  • When both sides are willing to collaborate

• Benefits: Builds trust, eliminates conflict causes

2. ⚖️ Compromise

• Description: Both sides give up some of their demands to achieve an acceptable outcome.

• When to use:
  • When time is limited
  • When the strengths of the parties are balanced

• Benefits: Quick resolution, though not always optimal

3. 😊 Smoothing / Accommodating

• Description: Minimizing differences and emphasizing common points.

• When to use:
  • When the conflict does not concern key issues
  • When relationships are more important than the matter itself

• Benefits: Maintains a good atmosphere

• Drawbacks: May not solve the actual problem

4. 🥊 Forcing / Competing

• Description: One side imposes its will – the typical "win-lose" approach.

• When to use:
  • In emergency or crisis situations
  • When a leader needs to make a quick decision

• Benefits: Speed and decisiveness

• Drawbacks: Risk of deteriorating relationships and resistance

5. 🚪 Avoiding / Withdrawal

• Description: Avoiding conflict – physical or emotional withdrawal.

• When to use:
  • When the conflict is trivial
  • When time is needed for reflection

• Benefits: Avoids escalation

• Drawbacks: The problem may resurface

6. 👥 Collaboration

• Description: Involving all parties in the decision-making process.

• When to use:
  • In inter-team projects
  • When building relationships and joint innovations are important

• Benefits: Synergy, shared responsibility, better solutions

📌 Summary – quick comparison of strategies
 

🎯 Why is this important?

Understanding and skillfully applying different conflict resolution styles allows:

• reduce tensions in the team,

• improve collaboration quality,

• increase the chances of project success.

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